Karen Cottage Shop Policy

Payment Methods Accepted

  • We accept PayPal for all orders.

  • You can pay with Debit or Credit Card through the PayPal gateway (you will be redirected to PayPal’s secure website).
    → Tip: Select “Don’t have a PayPal account?” to pay directly with your Debit or Credit Card.

  • We also accept cash transfers, but we do not recommend this method.

  • Personal checks are NOT accepted.

Shipping Information

  • Registered Airmail (Worldwide) → $7.50 per package (includes insurance).

  • DHL Express → $35 per package (availability depends on the country).

✅ Combine as many items as you like in the same package — no extra shipping cost.

⏰ Shipping timeline: Orders ship within 2 business days after payment is received (or after PayPal e-check is cleared).

📦 All orders ship directly from our Karen Cottage office in Thailand.

International Shipping

We currently ship to:

  • Canada, United States, Europe (EU), and Asia.

For other countries or special inquiries, please contact us at fernnwa@yahoo.com.

Order Tracking

Once your order ships, you will receive an email with tracking details.
You can track your package using the link in the email or by selecting “Track Order” on our website.

Estimated Delivery Time

  • Registered Airmail: 7–20 business days
    → $7.50 per package
    → Insurance included

  • Express Shipping (DHL / EMS): 3–5 business days
    → Not available for Italy, Russia, and South America

✅ Free combined shipping on additional items for all shipping methods.

Orders & Returns

  1. Browse products and click on the photo or name for details.

  2. Select your options and quantity, then click “Buy Now.”

  3. Enter or update your delivery address before confirming your order.

  4. Complete your purchase via the secure payment page.

Changing or Cancelling Orders

To cancel or change an order:

  • Go to Your Orders, select the items you wish to cancel, and click “Cancel Checked Items.”

Customer Support

Have a question?
📧 Contact us anytime at fernnwa@yahoo.com or by mobile (number provided on our Contact page).
If you are in Chiang Mai, you’re also welcome to visit us at our store.

Returns & Satisfaction Guarantee

We offer a 100% satisfaction guarantee.
If your item arrives damaged or not as described, we will gladly send a replacement or issue a refund (excluding shipping costs and money transfer fees).

  • 30-day return privilege

  • Items must be returned in original condition and packaging

We aim to describe and photograph all products as accurately as possible, but we understand that online shopping has limitations — your satisfaction is our priority.

Taxes & Duties

For countries with strict customs, please contact us for details on labeling or documentation.
Customers are responsible for any local taxes or import duties.